Last Updated: 2024-02-23
This Policy forms part of the PiShop Terms and Conditions, words, acronyms and terms of speach defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
1. Information Collection And Use
1.1 We will not, without your express consent, use your personal information for any purpose other than as set out below:
1.1.1 in relation to the ordering, sale and delivery of Goods;
1.1.2 to contact you regarding current or new Goods or services or any other goods offered by us or any of our divisions, affiliates and/or partners (unless you have opted out from receiving marketing material from us);
1.1.3 to inform you of new features, special offers and promotional competitions offered by us or any of our divisions, affiliates and/or partners (unless you have opted out from receiving marketing material from us); and
1.1.4 to improve our product selection and your experience on our Website by, for example, monitoring your browsing habits, or tracking your sales on the Website.
1.2 We will not, without your express consent, disclose your personal information to any third party other than as set out below:
1.2.1 to our employees and/or third party service providers who assist us to interact with you via our Website, email or any other method, for the ordering of Goods or when delivering Goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently;
1.2.2 to our divisions, affiliates and/or partners (including their employees and/or third party service providers) in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new goods or services, new features, special offers or promotional items offered by them (unless you have opted out from receiving marketing material from us);
1.2.3 to law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity, or to investigate violations of these Terms and Conditions;
1.2.4 to our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, technology services etc). However, our contracts dictate that these service providers may only use your information in connection with the services they perform for us and not for their own benefit;
1.2.5 to our suppliers in order for them to liaise directly with you regarding any faulty Goods you have purchased which requires their involvement.
1.3 PiShop undertakes never to sell or make your personal information available to any third party other than as provided for in this policy.
1.4 We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
2. The Types of Information We Collect
2.1 Should you decide to register as a user on the Website, or place an order via our online channels, we may require you to provide us with personal information which includes but is not limited to:
2.1.1 your name and surname;
2.1.2 your email address;
2.1.3 your billing address; and
2.1.4 your shipping address; and
2.1.5 your mobile number.
2.2 Should your personal information change, please inform us and provide us with updates as soon as reasonably possible.
2.3 You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
3. Cookies and other tracking technologies
3.1 This website makes use of cookies to automatically collect information and data through the standard operation of the Internet servers. Cookies are small text files a website can use (and which we may use) to recognise repeat users, facilitate the user's on-going access to and use of a website and allow a website to track usage behavior and compile aggregate data that will allow the website operator to improve the functionality of the website and its content, and to display more focused advertising to a user by way of third party tools. The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on our Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Website will therefore be limited. If you do not disable cookies, you are deemed to consent to our use of any personal information collected using those cookies.
3.2 PiShop may make use of other tracking technologies including, but not limited to, web beacons which are small graphic images or other web-programming code included in webpages and email messages and/or embedded scripts placed on the website designed to collect information about your interactions with any given website. These technologies are used in order to collect certain information which may also include personally identifiable information for purposes such as fraud detection and improvement of our website amongst others.
3.4 PiShop makes use of anonymous UID tracking to allow Google and its services to personalise the advertisements that are shown to you. You can opt out of Google's use of cookies by installing the Google Analytics opt-out browser add-on
4. External Links
4.1 This Website may contain links or references to other websites (Third Party Websites) which are outside of our control, including those of advertisers. These Terms and Conditions do not apply to those Third Party Websites and PiShop is not responsible for the practices and/or privacy policies of those Third Party Websites or the cookies that those sites may use.
4.2 Notwithstanding the fact that the Website may refer to or provide links to Third Party Websites, your use of such Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.
4.3 If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than PiShop, PiShop shall not be liable for any loss or damage, howsoever arising, suffered by you as a result of the disclosure of such information to the third party. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.
5. Surveys And Contests
5.1 From time-to-time we request information from you via surveys or contests.
5.2 Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose any information to us.
5.3 Information requested may include contact information (such as email addresses) and demographic information.
8.4 Contact information will be used by us to notify the winners and award prizes in relation to our competitions, and also for promotional mailings.
8.5 Survey information will be used for the purposes of monitoring or improving the use and satisfaction of this site.
6. Ratings and Reviews
6.1 When you provide a rating or review of a Product, you consent to us using that rating or review as we deem fit, including without limitation on the Website, in newsletters or other marketing material. The name that will appear next to that rating or review is your First Name, as you would have provided upon registration. If you do not agree to this, please do not put any ratings or reviews on the Website. We will not display your Last Name, nor any of your contact details, with a rating or review.
7. General
7.1 We will treat your personal information as strictly confidential, save where we are entitled to share it as set out in this policy;
take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
7.2 provide you with access to your personal information to view and/or update personal details;
7.3 promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
7.4 provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request; and
upon your request, promptly return or destroy any and all of your personal information in our possession or control, save for that which we are legally obliged to retain.